On the Service Catalog, is it possible to disable the Shopping Cart?
We are now getting started with ServiceNow and I’ve been tasked to implement our Service Catalog - and initially we just want it to be a read-only listing of the services – and so we want to disable...
View ArticleManual Tasks Added for Service Request Items keep RITM in Work In Progress...
So just recently we have found that if a Manual Task is added to a RITM and left to be completed at the end, the RITM remains in a Work In Progress state even though all the tasks for the RITM are...
View ArticleVariable Editor
I have created service request through catalog. I set some variable visible false on the Service Request form but that particular variable is visible on the Request Item(sc_req_item) form after request...
View ArticleMaking Reference field readonly with the search button editable
Hi,I have a reference field in my catalog item, which I want to make readonly with the search Icon editable in front of it refering to the table else the user should be restricted to enter the value...
View ArticleUnable to search My IT for Catalogue Item
I have created a Catalogue item for "Smartphone Repair" but am unable to find it under Raise a Request in My IT. However if i drill down and search from the category Mobile it then appears. I have been...
View ArticleAutomatically add role to group via script
Hello,I am working on a script to create a group, add users to the group, set the manager, and add a role to the group. I have the group creation, user add, and manager set working fine however I...
View ArticleHiding the 'edit' button next to currency fields in Calgary
Someone had told me the property to set already to hide the 'edit' link next to currency fields, but I keep misplacing where I saved the property. Now we are working on the request to hide the link,...
View ArticleProblem with Variables in Forms
I've got a custom form in the SC to order a new server and based on the responses on the form, will make a suggestion to what the server name should be. I'm working in the Aspen client with plans to go...
View ArticleService Catalog view issues in self service
Hi Guys, Can you help with the attachment. There is a user JNK in service now have lost the view for service catalog and it is coming as cancel on it. he have the roles for ITIL user and document...
View ArticleTable-like structure on task form, auto expand... not essentially using UI macro
Hi all,I would like to implement a table-like structure on the catalog task form. I know how this can be implemented on the catalog item UI using UI macro. For other simple fields to be shown on the...
View ArticleChanging Back to Catalog button redirect
We're still on Berlin. I think I know the answer but thought I'd throw it out to the Community to see if something has changed or an alternative is available.read more
View ArticleNot able to delete Attachments in RITM
Hi All,I got an issue in RITM( Request Item) attachments are not able to delete. In present screen it will get delete if we reload the RITM attachment will come back again.Please let me know if any one...
View ArticleRequire logon to Service Catalog only after user clicks on a "link"
We are implementing Service Catalog, and at this point we have the users log on before they can see the Service Catalog page. However, we would prefer to allow users to view the catalog (and thus see...
View ArticleAny idea how to get Request Requested For to be the same as Request Item...
This was set up by a consultant a long time ago. And now I'm being asked to change it. We have a "Requested_For" which defaults to who is logged in but it be changed but the value doesn't update to the...
View ArticleBlank RITM Request Description
Hi,Is there someone from you, encountered to have a RITM submitted by a user with a Blank Description (blank item)?I am not sure how it was submitted as I only have a few Service Catalog Items. Or is...
View ArticleList requested_for incidents in a catalog item.
When creating a request, our support agents often want to see the incident that is being transferred to a request. My plan was to create a UI page to display as variable in each catalog item, with any...
View Articleservice catalog performance
Hi, We are facing performance issues while accessing Service Catalog in our Self Service portal specifically. In general also, if I access our catalog in ServiceNow normal UI, it takes a big longer...
View ArticleCatalog Variable - Lookup Select Box - Reference Qualifier
Catalog Variable - Lookup Select Box - Reference QualifierCould someone please verify whether or not reference qualifiers work for catalog variables - specifically a Lookup Select Box?Thanks~!
View ArticleCreate task to user to select a Service Catalog item from Category
Hello everyone,Looking for some help to achieve the following for our PC Refresh process: 1. Create a table extended off the task table to populate a list of laptops needing to be replaced. 2. Create a...
View ArticleService Request vs. Incidents
Hello All, I have a general question. Does anyone out there have a separate process for fielding internal service requests? For example, if someone needs more bandwidth they go into SNOW and open a...
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